Helapet Job Vacancies

About Helapet Ltd:

Helapet stands as a leading UK manufacturer and distributor of medical and cleanroom consumables. Our range of sterile and non-sterile products are used to support healthcare provision and aseptic production within hospitals, pharmaceutical manufacturing, laboratories, and veterinary practice.

We are the part of Clinimed Holdings Limited, a group of companies established in 1982 through the acquisition and formation of various entities within the group.

Main Responsibilities:

Telesales

1. Pro-actively engage by phone with B category accounts with regards to:
   • Drive Sales growth gaps (identified using the Sales-i CRM system)
   • Increase sales volume and range of products used (cross selling) and sales trends
   • New product launches
   • Marketing campaigns
   • Samples forwarded to non focus customers to ensure receipt, relevance/suitability and establish next steps and timelines
   • Quotations to ensure receipt and establish customers desire as to how to proceed.
2. Proactively contact non House Account Filter Customers
3. Actively update CRM system
4. Actively and frequently engage with the field-based sales team
5. Engage with customers regarding market research and feedback
6. Develop call schedule and record call content using Sales-i CRM system
7. Ensure customer requests highlighted during telephone calls are followed through and actioned e.g. samples, literature etc.
8. Provide regular reports on customer feedback and requirements to both sales management and field based sales teams
9. Present evidence of measurable sales success.

Sales Administration

1.Ensure that sales administrative support is provided to the wider business, including:

• Telephone enquiries
• Sample processing
• Entering orders onto Operations

REQUIRED SKILLS

Essential:

• Be a self-starter that will have Telesales experience
• Have knowledge and be comfortable working with Health Care Professionals, Procurement Managers or such like etc.
• Be driven by targets and have a passion for growing the business
• Be comfortable cold calling and using tools to reach the right person
• Confident using CRM systems and Microsoft packages
• Work well both individually and as part of a wider team.

Benefits:

• Contributory Pension Scheme (5% employer contribution, increasing to 10% with length of service)
• Medical Cash Back Plan (Simply Health)
• Life Assurance (4 x Annual Gross)
• Annual Pay Review
• Cycle to Work Scheme
• Employee Referral Scheme
• Discounts on Selected Products and Services
• Employee Assistance Programme – Health
• 25 annual holiday days, plus 8 bank holidays and one company day
• Additional Holiday purchase scheme (purchase up to an additional 3-days per holiday year)

Please send all applications and CVs to recruitment@helapet.co.uk.

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Job Summary

For 40 years Helapet have been a reputable manufacturer and distributor of high quality medical and cleanroom consumables, serving several markets across critical environment activities and healthcare provision. We are proud to be an approved NHS supplier, despatching vital supplies to hospital sites across the country to help provide a high level of patient care.

We are seeking a knowledgeable and driven Product Manager to lead the strategy, development, and lifecycle management of our product portfolio consisting of, Aseptic Compounding, Oncology, Enteral Feeding, and In Line Disc Filters. In this role, you will serve as the voice of the customer, translating clinical needs and market opportunities into product solutions and marketing campaigns that drive business growth whilst meeting regulatory standards.

As the Product Manager, you will act as the bridge between the market and internal teams —converting clinical and operational insights into product requirements, while driving successful development and market launch.

You will work closely with both internal and external stakeholders including pharmacists, nurses, clinicians, distributors, and internally with our sales, NPD and Senior Leadership teams.

This role is primarily based at Helapet’s Head Office in Houghton Regis, with the expectation that an average of two days per week is spent in the field engaging with customers, key opinion leaders and stakeholders.

Main Responsibilities

• Lead the development and execution of product strategies in line with the overall company strategy
• In conjunction with the Sales & Marketing team, identify and monitor clear Key Performance Indicators which will help to drive our sales growth
• Champion a data-driven approach, leveraging analytics, user feedback, and market insights to shape the product roadmap.
• Identify and implement tactics that will enable us to deliver on business goals
• Influences internal stakeholders to align with product and marketing plans
• Manages the full product life cycle from concept through to launch, post-market support and surveillance
• Develop and roll out a program of promotional activity utilising the full marketing mix for the entire portfolio of Helapet products and services
• Monitors the effectiveness of these campaigns, including demonstration of return on investment, evidence-based feedback to internal stakeholders that demonstrate effectiveness
• Identifies and acts on opportunities and threats relevant to the products and brands from both within the market and from competitors
• Identifies gaps within the existing service and product offering and proactively sources solutions
• Identifies and builds strong relationships with key opinion leaders within the various markets
• Uncovers new product ideas from within the market as a result of face-to-face customer meetings in conjunction with the Sales Team, independently and at industry events
• Creates a Helapet Key Opinion Leader panel and runs Advisory Boards to further generate and validate new product, campaign opportunities, and uncovers insights that influence product direction.
• Partnering and or leading NPD projects through the stage gate process
• Plan, promote and launch new products
• To organise and be present at all UK-based exhibitions Helapet attend to promote the existing products whilst uncovering new market/product/customer opportunities
• Interview customers to validate new opportunities
• Works with NPD to establish a pipeline that is aligned to strategy whilst ensuring customer needs are defined and met
• Is responsible for Post Market Surveillance of products and works alongside Quality and Regulatory to maintain compliance of products with relevant standards and regulations

Can-do approach, looks for new ways to work, uses evidence to build proposals.

REQUIRED SKILLS

Essential:

• Proven experience in Sales and/or Marketing of Medical Devices
• Experience building and maintaining product roadmaps, aligned with product strategy
• Proven history of high achievement and successful product launches
• Conducting market research, competitor analysis and building business cases for new medical devices
• Market Research/competitive analysis
• Ability to inspire and influence others
• Data-led decision maker with excellent analytical skills
• An independent, proactive innovator.

Desirable:

• Chartered Institute of Marketing Qualification
• Specifically Aseptic Compounding or Oncology experience
• Experience of working with Key Opinion Leaders within Aseptic or Oncology
• Proven experience managing products from concept through to successful launch.

Please send all applications and CVs to recruitment@helapet.co.uk.

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